User:Shawndouglas/sandbox/sublevel9

Implementation basics

Please describe your approach to implementing your on-premises or cloud-based cannabis testing LIMS for clients. You should address:

• the standard timeframe for implementation and onboarding (overall average or last 10 customers);
• whether or not a dedicated point of contact will be maintained throughout implementation, to the end of the contract;
• what resources clients will require to support the implementation and throughout the contract's duration;
• what client processes and procedures your organization has found to be vital to optimal implementation and operation;
• what device and database integrations are supported in an implementation;
• whether or not unsupported devices and databases can be added for support;
• how the impact or disruption of client resources is minimized during implementation; and
• what your normalization and fine-tuning procedures are.

Completion and handoff

Please describe what steps are taken to ensure the implementation is complete, as well as how the software or service is handed off to the client afterwards. If your organization provides training and documentation at handoff, describe how this training and documentation is administered, and at what additional cost, if any.

Multi-site implementations

Please describe the process used when implementing a LIMS solution or service to a client with many geographically dispersed facilities.

Updates and releases

Please describe the expected frequency and approach to providing and implementing security updates and versioned releases for your LIMS.