User:Shawndouglas/sandbox/sublevel9

License and SLA basics

Please describe the details of any applicable license agreements and SLAs (e.g., if SaaS) for the various LIMS products and services you provide, including any negotiable aspects of those agreements. Provide examples. Any relevant measurements and ranges for work performed by you (e.g., response times, accuracy) should also be clearly defined and stated. Explain what the cost implications related to any differing license or service levels are. Finally, explain whether or not your organization provides clients with a 30-day proof of concept test of the LIMS and any related services to ensure your organization can prove its marketing and operational claims.

SLAs for SaaS

In the case of SaaS-related LIMS cloud agreements (if applicable) with your organization, please explain how software customization, upgrades, testing, and versioning are addressed in such agreements.

Agreement failure

Please explain how your organization monitors and measures its compliance with agreements, as well as client compliance with agreements. Describe what options are available to clients and your organization upon the other party failing to meet an agreed-upon term.

Business associate agreements

If your organization's cannabis testing LIMS is offered via the cloud, state whether or not the hosting organization—whether it be your organization or a third-party organization—will sign a business associate agreement or addendum for purposes of ensuring the hosting organization appropriately safeguards protected health information, as dictated by the Health Insurance Portability and Accountability Act (HIPAA).

Contract termination

Please describe what happens with a client and their data at contract termination. If the cannabis testing LIMS is a cloud solution, the hosting provider—whether it be your organization or a third-party organization—should be able to explain their policy on archiving, deleting, and helping transition client data from any of their systems upon contract termination, including particulars about data formats, deletion methodologies, and transfer methods. Any explanation should include the respective termination rights of both the organization and the client.

Organization termination or catastrophic loss

Please describe what would happen to a client's LIMS and associated data in the event of your organization going out of business or suffering a catastrophic loss.